Toshiro Chair

Because every Altera piece is custom-made for you, production times vary by product. To find the estimated delivery date for a specific item, simply go to the product page and click the + next to "Shipping" to expand the section. You'll always know exactly what to expect before ordering.

This made-to-order process is what allows us to eliminate warehouses, reduce overhead, and offer significantly better pricing than traditional retailers while still delivering high-quality, thoughtfully designed products straight to your home.

All dimensions are listed on each product page. Simply scroll click the + next to "Dimensions" to expand the section. We encourage you to measure your doorways, hallways, stairwells, and elevators before your order arrives to ensure a smooth and stress-free delivery. If you have any questions about sizing, don't hesitate to reach out via support@alterahomedesign.com.

Most Altera pieces arrive largely assembled, unlike flat-pack furniture from large retailers where assembly can take hours. You won't find hundreds of pieces and a confusing instruction booklet in your box. In some cases, assembly is minimal; think attaching a few frame pieces or screwing on legs. A basic screwdriver is all you'll need.

If you'd prefer to skip the assembly entirely, we also offer a White Glove delivery service. Our team will bring your furniture into the room of your choice, assemble everything, and remove all packaging for a small additional fee. Simply select this option at checkout.

For any questions, feel free to contact us at support@alterahomedesign.com or reach out via our live chat.

We offer a 30-day refund policy on all eligible items.

If for any reason you are not satisfied with your purchase, simply contact us within 30 days of receiving your order, and our team will guide you through the return process.

Please note that because our products are made to order, some custom items may require special handling. Our support team will be happy to clarify any details at support@alterahomedesign.com.

Yes! We ship throughout North America, and we're happy to accommodate international orders as well. No matter where you are in the world, we'll do our best to get your Altera pieces to you.

If you're outside North America, simply reach out to us via our live chat or at support@alterahomedesign.com with your location and postal/ZIP code, and we'll get back to you with availability and a shipping quote.

We're committed to making Altera accessible wherever you call home. 🌍

Altera accepts all major payment methods to ensure a smooth and secure checkout experience. You can pay using Visa, Mastercard, American Express, and PayPal. We also support many debit cards and digital wallet options, depending on your location. With Shop Pay, you also have the flexibility to split your purchase into 4 to 12 payments.

Our goal is to make your purchase experience as easy and convenient as possible.

To modify or cancel your order, please contact us as soon as possible via our live chat or at support@alterahomedesign.com. Since every Altera piece is made to order, we recommend reaching out quickly before your item enters production.