About Altera
Altera Home Design is redefining the way people furnish and elevate their homes. Built on a revolutionary direct-to-consumer concept, Altera removes the traditional layers that inflate costs, with no massive warehouses and no intermediaries. Instead, products move straight from trusted designers and manufacturers to the customer.
By eliminating the middlemen, Altera passes the savings directly to the consumer, making premium home design more accessible and affordable. Every piece reflects thoughtful craftsmanship, modern aesthetics, and exceptional value.
With Altera Home Design, you are not just decorating a space; you are choosing a smarter and more efficient way to create a home you love.
Clear and Simple
For us at Altera, a meaningful design experience begins from the inside out. Innovation, efficiency, and customer value can be measured in many ways, but we believe the foundation of true progress is the satisfaction of our people and the confidence they feel in shaping their best work. That is why we have defined a set of guiding principles: the core of our culture, the backbone of our shared ambition. We call it The Altera Way.
Frequently Asked Questions
How long does shipping take?
How long does shipping take?
Because every Altera piece is custom-made for you, production time typically ranges from 5 to 10 days, depending on the manufacturer.
Once your item is completed, shipping can take anywhere from 5 to 30 days, based on your location and the logistics partner closest to the manufacturer.
This made-to-order process is what allows us to eliminate warehouses, reduce overhead, and offer significantly better pricing than traditional retailers — while still delivering high-quality, thoughtfully designed products straight to your home.
What is your refund policy?
What is your refund policy?
We offer a 30-day refund policy on all eligible items.
If for any reason you are not satisfied with your purchase, simply contact us within 30 days of receiving your order, and our team will guide you through the return process.
Please note that because our products are made to order, some custom items may require special handling. Our support team will be happy to clarify any details at support@alterahomedesign.com.
Do you ship internationally?
Do you ship internationally?
We primarily ship across Canada, but we can usually accommodate international orders as well.
If you are outside Canada, simply contact us at support@alterahomedesign.com with your location, and we will be happy to provide availability and a small additional shipping quote.
We always do our best to make Altera accessible wherever you are.
What payment methods do you accept?
What payment methods do you accept?
Altera accepts all major payment methods to ensure a smooth and secure checkout experience. You can pay using Visa, Mastercard, American Express, and PayPal. We also support many debit cards and digital wallet options, depending on your location.
Our goal is to make your purchase experience as easy and convenient as possible.
Free & fast delivery
We offer free shipping with ground delivery to all of Canada.
Online support
Online and phone support 24 hours a day, 7 days a week.
30 Days return
Exchange or return items free of charge within 30 days.
Flexible payment
Pay conveniently using multiple credit cards for added flexibility.