Because every Altera piece is custom-made for you, production time typically ranges from 5 to 10 days, depending on the manufacturer.

Once your item is completed, shipping can take anywhere from 5 to 30 days, based on your location and the logistics partner closest to the manufacturer.

This made-to-order process is what allows us to eliminate warehouses, reduce overhead, and offer significantly better pricing than traditional retailers — while still delivering high-quality, thoughtfully designed products straight to your home.

We offer a 30-day refund policy on all eligible items.

If for any reason you are not satisfied with your purchase, simply contact us within 30 days of receiving your order, and our team will guide you through the return process.

Please note that because our products are made to order, some custom items may require special handling. Our support team will be happy to clarify any details at support@alterahomedesign.com.

We primarily ship across Canada, but we can usually accommodate international orders as well.

If you are outside Canada, simply contact us at support@alterahomedesign.com with your location, and we will be happy to provide availability and a small additional shipping quote.

We always do our best to make Altera accessible wherever you are.

Altera accepts all major payment methods to ensure a smooth and secure checkout experience. You can pay using Visa, Mastercard, American Express, and PayPal. We also support many debit cards and digital wallet options, depending on your location.

Our goal is to make your purchase experience as easy and convenient as possible.